Why OTSM is important
Modern industrial environments rely on operational technology (OT)—controllers, robotics, sensors, and plant‑floor systems—to keep production running.
ServiceNow’s OTSM provides centralized visibility, security, and management across all these OT assets, giving organizations control over environments that were previously siloed and hard to manage.
Venue, Date, and Time:
Date: 6th February 2026 (Friday)
Time: 05:00 PM to 06:30 PM CET
Theme: Operational Technology Service Management (OTSM) in ServiceNow
Venue: Virtual
The meeting link will be shared after your registration is confirmed.
There are limited seats for this meetup, please hurry and Register your spot now.
Session Details
| Time | Topic |
|---|---|
| 05:00 PM to 05:15 PM | Welcome address by Aditya Garg (CEO – AvanteNow) |
| 05:20 PM to 06:00 PM | Session 1: Operational Technology Service Management (OTSM) – ServiceNow : A Practical Introduction by Srilakshmi M (Guest Speaker) |
| 06:00 PM to 06:30 PM | Panel Discussion on Asset Lifecycle & Visibility for OT Environments: Kumar V Sarma, Srialkshmi M (Panelists), Aditya Garg (Moderator) |
| 06:30 PM to 07:00 PM | Networking and Refreshments |
Meet Our Host
Aditya Garg
CEO, AvanteNow
Aditya is a digital transformation leader with over two decades of experience helping global enterprises streamline operations and drive business value through intelligent automation. As the Founder and CEO of AvanteNow, he leads a team focused on solving complex challenges using platforms like ServiceNow — with deep expertise in regulated industries including QSR, BFSI, and healthcare. He brings a strategic lens to technology adoption, bridging the gap between compliance and innovation.
Meet Our Guest Speaker
With an MBA and B.Tech in Computer Science, Srilakshmi brings 18+ years of distinguished experience delivering complex technology, SDLC, and digitization initiatives across Retail, BFSI, Insurance, and Governance domains. Certified in CSM, ITIL, PRINCE2, and ALP, she specializes in driving automation, aligning technology with business strategy, and shaping future-ready IT roadmaps that meet global customer demands through scalable and innovative solutions. She focuses on enabling organizations to streamline operations, improve service visibility, and deliver measurable business value using ServiceNow.
Srilakshmi M
ServiceNow Consultant
Meet Our Guest Speaker
Kumar V Sarma
ServiceNow Consultant
With over 12 years of ServiceNow experience, Kumar is a certified expert across ITSM, IRM/GRC, SPM/PPM, ITOM, CSM, CSDM, and core platform architecture, with deep expertise in domain separation. He brings 5+ years of Platform Admin experience supporting MSP and on-prem environments. His credentials include CSA, CAD, CIS SPM, CIS HR, CIS GRC/IRM, ITIL v4, and EU GDPR Practitioner, offering strong insight into scalable, compliant ServiceNow solutions.