AvanteNow helps organizations transition from platform ownership to platform value. Deploy digital workflows that connect people, functions, and systems on one unified platform with certified expertise.
ServiceNow's Now Assist and AI Agents represent a fundamental shift in what the platform can do. Workflows that used to require human triage can now self-route, self-resolve, and self-report. The organisations capturing this are the ones whose implementations were architected for AI from the start, not retrofitted for it eighteen months later.
AvanteNow builds for AI from the first design session. Every workflow we configure is built with intelligence layers that can be activatedimmediately or staged as your organisation's AI maturity develops. You do not have to choose between speed and AI readiness. You get both.
ServiceNow AI Agents act autonomously across your workflows. You can power them with ServiceNow's native models, your own existing models, or any third-party model. AvanteNow configures and governs all AI assets using AI Control Tower, so every AI action inside your platform is auditable, compliant, and traceable.
AI is only as useful as the data behind it. AvanteNow integrates your enterprise data landscape at the point of implementation, so every AI agent, every workflow, and every analytics dashboard runs on real-time data from every connected system. Not cached data. Not sampled data. Live data.
ServiceNow's Flow Designer and AI-powered workflow generation allow us to automate any business process, using reusable components, configurable playbooks, and intelligent decision support. When your business changes, the workflows change with it without a new implementation project.
Most organisations sit at a different stage of AI readiness when they start with us. The maturity model below shows whatAvanteNow activates at each stage, and what the measurable outcome is. You do not need to start at the top. You need to start.
Workflow automation and rule-based intelligence. AvanteNow delivers this inside the first implementation sprint. It is not a phase two item.
Predictive intelligence and virtual agents.
Self-healing systems and prescriptive action.
Most failed AI implementations share the same root cause. The AI was added to a platform that was not architected to support it. Retrofitting intelligence into a live ServiceNow instance that was configured without AI in mind takes longer, costs more, and produces worse outcomes than building for AI from day one.
AvanteNow configures every ServiceNow implementation with AI architecture in place from the first sprint, whether you activate it immediately or phase it in over time. The foundation is always there. The scope never drifts. The guarantee is in writing.
Three phases. AI is not a fourth phase bolted on at the end. It is present in the architecture decisions made in week one, the sprint delivery in weeks two through twelve, and the platform management that follows go-live.
Post-launch, the AI layer requires active tuning. Models improve with more data. Virtual agents expand their resolution scope. Self-healing workflows are refined as your infrastructure evolves. AvanteNow's managed service team runs continuous optimisation cycles so the AI capabilities you launched with on day one are materially better by month six.
We are recognised by ServiceNow for our technical depth and delivery excellence.
We help businesses unlock the full potential of ServiceNow, optimising IT, HR, and operations for enhanced efficiency and streamlined workflows.
Gain real-time visibility across your entire IT infrastructure and cloud environments. Detect anomalies, prevent outages, and keep services running with AI-powered event correlation.
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Streamline every IT request, incident, and change through a single, intuitive service portal. Deliver faster resolutions and a consistent experience for every employee, every time.
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Connect your security tools to ServiceNow to prioritize threats, automate response workflows, and close vulnerabilities faster. Align security and IT teams on one platform.
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Give employees a unified place to request HR, finance, legal, and facilities support. Reduce friction, accelerate fulfilment, and create a workplace experience people actually enjoy.
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Resolve customer issues proactively by connecting front-office teams with back-end operations. Increase first-contact resolution rates and turn service into a competitive advantage.
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The foundation that powers every ServiceNow product - a single data model, low-code tools, and native AI capabilities. Build, extend, and automate workflows without limits.
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Align your projects, investments, and resources to business strategy in real time. Make smarter prioritisation decisions and deliver the work that drives measurable outcomes.
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Track every hardware and software asset across its full lifecycle - from procurement to retirement. Reduce costs, eliminate shadow IT, and maintain licence compliance with ease.
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Centralise risk identification, policy management, and audit processes on one platform. Build a culture of compliance that is continuous, transparent, and audit-ready at any time.
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Plug certified ServiceNow talent into your existing project or operations team. Every consultant carries at least two ServiceNow certifications, including AI and automation credentials. Onshore, nearshore, and offshore deployment. Contributing to your project within one to three weeks.
Architects, consultants, and developers across all major ServiceNow modules
AI implementation specialists and virtual agent developers
Flexible engagement: short-term sprint support through to long-term embedded roles
Post-launch, the platform needs active management to perform well. AI models need retraining. Virtual agents need expansion. Platform upgrades include new AI features that require configuration. AvanteNow provides 24/7 platform management through our offshore centres, including dedicated AI optimisation cycles.
24/7 monitoring and incident response
Proactive upgrades including AI feature releases and Now Assist updates
AI model performance review and continuous retraining cycles
Virtual agent expansion: new intents, resolutions, and integrations on a scheduled cadence
Continuous optimization and innovation sprints
"AvanteNow consultants are helping our ServiceNow initiatives across Germany and now in Nordic region in the area of consulting, development and administration. Over a short period of time, AvanteNow has become one of our most trusted partners in the ServiceNow domain."
Head of ServiceNow Practice, DACH
NTT Data Deutschland GmbH
