ServiceNow’s Security Operations (SecOps) solution bridges the gap between security and IT, allowing you to swiftly discover, map, and remediate risks as soon as a problem arises on your network.
Establishing efficient communication and collaboration between departments is one of the most prevalent challenges that enterprise IT organizations encounter. A specialized development team that creates new updates and patches, an operations team that oversees the application’s performance, and an IT security team that maintains the application’s security posture and responds to possible cyber threats may all be present in cloud-based applications.
Problems develop when these teams are compartmentalized within the organization, with their operations and goals kept isolated. IT operations teams are driven to maintain application uptime, while IT security teams are motivated to prevent security breaches. Developers are motivated to deliver new code on a regular basis or according to a predetermined schedule.
In their digital transformation journeys, businesses continue to face cybersecurity challenges. Businesses with multiple locations and hybrid workplace environments require a robust security operations architecture across the board. The “global information security industry is predicted to reach $170.4 billion in 2022,” according to Gartner information security research. Establishing a full-stack security framework is difficult and expensive not only for small and medium organizations but also for mega-corporations.
SecOps is a methodology used by IT managers to improve the connection, collaboration, and communication between IT security and IT operations working teams, allowing the IT organization as a whole to accomplish application and network security goals without sacrificing application performance. It is a combination of the terms security and operations. When a business strives to reduce information and activity silos between development, security, and operations teams inside IT, it is known as DevSecOps. For enterprises to handle security responsibilities quickly and proactively, ServiceNow delivers full-stack Security Operations (SecOps).
ServiceNow’s Security Operations solution bridges the gap between security and IT, allowing you to swiftly discover, map, and remediate risks before they wreak havoc on your network. You may massively increase your security response time and efficiency by utilizing ServiceNow’s intelligent workflows and automation capabilities. Security incident response, vulnerability response, and threat intelligence modules assist you in automatically identifying and prioritizing problems so that you may respond quickly and avoid service outages or failures.
ServiceNow SecOps Features
ServiceNow Security Operations is a Now Platform-based security orchestration, automation, and response (SOAR) engine. Its goal is to help security and IT teams respond more quickly and efficiently to security problems.
It is not intended to replace security products like SIEM, IAM, DLP, or the like; rather, it intends to provide clarity, insight, collaboration, and business-driven priority to your security specialists’ daily routines.
ServiceNow SecOps Capabilities
- Incident Response Management
Businesses utilize a variety of security tools to manage risks and guarantee a secure environment. The ServiceNow Incident Response Management module integrates easily with third-party security technologies and procedures, coordinating with them to detect, classify, and resolve security problems. The security information and event management platform feeds notifications based on incident reports to avoid risk occurrence. Businesses can set up their IT infrastructure to deal with security incidents in a structured manner.
The ServiceNow Incident Response dashboard provides a consolidated view of security performance operations, allowing IT professionals to identify and differentiate various security patterns in order to examine and evaluate various security blockades. The entire incident response management process is fully automated, and security incidents are identified, prioritized, and monitored using ServiceNow Predictive Intelligence. This reduces the time it takes to resolve an issue. ServiceNow SecOps is a scoped application concept that gives secure access to only specific information. When a problem occurs, the IT teams can immediately contact the relevant team to handle it.
ServiceNow imports suspicious actions from security products like QRadar, Splunk, Rapid7, and others into your system. Security Incident Response turns these activities into security incidents, organizes them using your CMDB, and assigns them to security responders thereafter. Security teams move issues from analysis and investigation through containment and remediation using a simple workspace. ServiceNow breaks down each security incident into individual tasks to boost your security team’s efficiency and supports the standard task completion paraphernalia such as automation processes, alerts, SLAs, escalation rules, and so on.
- Vulnerability Management
The ServiceNow Vulnerability Response application identifies, prioritizes, and resolves organizational vulnerabilities. The vulnerability response application gathers and analyses evidence that indicates the probability of risk finding vulnerabilities, and recommends areas of improvement using ServiceNow PA capabilities. The vulnerability response dashboards, which integrate with ServiceNow CMDB, provide an in-depth view of all vulnerabilities of a specified IT asset or business service, as well as how the vulnerability may influence the overall organization. The vulnerabilities are prioritized and relevant fixes are applied proactively based on the impact study. The IT team can also keep track of how well the solution is being implemented.
IT teams can use ServiceNow APIs to create workflows that import vulnerability scan data into the vulnerability response application. These reports are compared to CMDB, and the at-risk assets are given a risk score. Multiple factors can be defined as risk score criteria based on the organization’s security regulations. When critical vulnerabilities are discovered, this application triggers an emergency response procedure that notifies stakeholders and alerts the IT team to take action. The automated procedures can gather data and responses from the National Vulnerability Database without having to manually detect the risk and designate responses (NVD).
- Threat Intelligence
Despite the fact that companies spend a lot of money on security infrastructure, there are still a lot of security breaches. The absence of detailed visibility into IT infrastructure, applications, and services is the cause of this. Furthermore, modern technologies such as artificial intelligence (AI) and machine learning are being used to conduct cyber-attacks. It is difficult for firms to develop a strategic approach to dealing with these risks. As a result, IT and security teams are unable to pinpoint the root causes of most vulnerabilities, and IT teams are unable to prioritize vulnerabilities and effectively respond to occurrences. This is where the threat intelligence capabilities of ServiceNow may make a big difference in security operations.
Threat Intelligence notes indicators of compromise on your network (or in an operating system) and checks threat feeds for intel on new vulnerabilities, software errors, hacking groups, and so on to augment your security incident archives with more relevant information, thanks to integrations with security monitoring tools and specialized threat data websites. This provides security experts with the knowledge they need to effectively detect and analyze deep-lying threats. Threat Intelligence enables these organizations to be grouped together and treated as a single security case, making it easier to determine whether any security incidents, indicators of compromise, or observables are linked to a targeted attack campaign.
- Performance Analytics
organizations should identify, prioritize, and resolve threats before a risk or hazard arises. Incompetent labor-intensive methods, on the other hand, are exacerbating the gap between security and IT teams’ ability to work together to detect and respond to threats promptly. The lack of real-time visibility into the total security infrastructure and operations data is to blame. By integrating with ServiceNow Performance Analytics, the ServiceNow security operations module addresses this issue.
Performance Analytics enables you to obtain useful insights into your security operations using pre-defined and bespoke SecOps key performance indicators, reports, and dashboards. It takes advantage of the data in your ServiceNow SecOps to help you uncover patterns and bottlenecks in your processes, as well as automate some of the manual operations performed by your security responders.
Key Takeaways:
ServiceNow’s Security Operations (SecOps) solution bridges the gap between security and IT, allowing you to swiftly discover, map, and remediate risks before they wreak havoc on your network. You may vastly increase your security response time and efficiency by utilizing ServiceNow’s intelligent workflows and automation features. Security incident response, vulnerability response, and threat intelligence modules assist you in automatically identifying and prioritizing problems so that you may respond quickly and minimize service outages or failures.
Finding a perfect partner to implement Security Operations can be difficult. You must find a partner with significant expertise and experience in both ServiceNow and SecOps implementation. At AvanteNow we provide the best ServiceNow SecOps implementation strategy will begin with a consultation phase, during which our SecOps specialist and ServiceNow consultant will examine your infrastructure and propose solutions to match your environment’s specific demands. Our SecOps specialist will be involved in the project throughout the implementation to guarantee that the security requirements are satisfied and that the customer’s security is maintained at all times.
